Certificate II in Business
BSB20107

Certificate II in Business

The Certificate II in Business is for individuals looking to enter the workforce. It will further enhance practical skills and operational knowledge that you will have learned through the Certificate I in Business or build on those you already have.

Gain a strong understanding of the business environment, focus on building customer service skills, learn essential team dynamics through roles and responsibilities, plus discover effective communication skills and techniques - essential in any business setting.

Using contemporary computing packages, you will also develop crucial computing skills, become familiar with time management and simple project management techniques that are vital to today's competitive business environment.

How Will You Benefit

The Certificate II in Business will focus upon:

  • Office and Computer skills
  • Communication skills and techniques
  • Working effectively with colleagues and supervisors
  • Occupational health and safety awareness
  • Basic project management skills
  • Time management skills
  • Mail Handling, Spreadsheets, Word Processing Skills
  • Customer Service Skills
  • Roles and responsibilities
  • Operations and simple maintenance of business equipment

Click here for a full course summary or contact one of our course advisors on 1800 22 99 33

Career Prospects

Careers may vary across different industry sectors, however possible job roles on completion of the Certificate II in Business include Administration Assistant, Clerical Worker, Data  Entry Operator, Information Desk Clerk, Office Junior, Receptionist.

Course Materials Included

No Pre-requisites

Course Units to Complete

12 units - 1 core unit plus 11 elective units
Click here to download full course outline

CORE UNITS - compulsory

Code

Description

BSBOHS201A

Participate in OHS processes

 

 

ELECTIVE UNITS

Code

Description

BSBCUS201A

Deliver a service to customers

BSBIND201A

Work effectively in a business environment

BSBBINM201A

Process and maintain workplace information

BSBBINM202A

Handle Mail

BSBBINN201A

Contribute to workplace innovation

BSBCMM201

Communicate in the workplace

BSBITU201A

Produce simple word processed documents

BSBITU202A

Create and use simple spreadsheets

BSBITU203A

Communicate electronically

BSBSMB201A

Identify suitability for micro business

BSBSUS201A

Participate in environmentally sustainable work practices.

BSBWOR202A

Organise and complete daily work activities

BSBWOR203A

Work effectively with others

BSBWOR204A

Use business technology

Delivery Methods

  • Classroom - Classes are set with calendar and also rolling intake
  • Workplace or School - Trainer delivers on site with client
  • Distance Learning - All workbooks sent to client
  • Blended Learning - Periodic Workshops and Distance Learning
  • RPL - Recognised Prior Learning click here for more information

For further customisation, or more information, please contact one of our course advisors on 1800 22 99 33.

Enrolment Form

Fill out your enrolment form Online or Download an Enrolment Pack.

Contact Information

For further information contact one of our course advisors on 1800 22 99 33, or click here.