Certificate III in Business Frontline Management
BSB31207

Certificate III in Business Frontline Management

The Certificate III in Business Frontline Management gives you the opportunity to practise and develop skills and techniques that are vital in the business world.

This qualification contributes to the development of foundational skills and knowledge to provide leadership in the workplace, manage workplace operations, prioritise workloads and to develop extensive networks and business relationships. It follows on from the Certificate II in Business.

At this level, frontline managers would provide basic leadership and be involved in the mentoring of small groups of others and contribute to the effective functioning and performance of a unit and its work outcomes.

How Will You Benefit

The Certificate III in Business Frontline Management will focus upon:

  • Customer Service Skills
  • Communication Skills and Techniques
  • Effective Teamwork
  • Basic Project Management Skills
  • Time Management Skills
  • Risk Management Processes
  • Occupational Health and Safety Awareness

Click here for a full course summary or contact one of our course advisors on 1800 22 99 33

Career Prospects

Careers may vary across different industry sectors, however possible job roles on completion of the Certificate III in Business Frontline Management include unit leader, leading hand.

Course Materials Included

No Pre-requisites

Course Units to Complete

6 units - 4 core unit plus 2 elective units
Click here to download full course outline

CORE UNITS - compulsory

Code

Description

BSBCMN311B

Maintain workplace safety

BSBFLM303C

Contribute to effective workplace relationships

BSBFLM305C

Support operational plan

BSBFLM312B

Contribute to team effectiveness

BSBWOR301A

Organise personal work priorities and development

 

 

ELECTIVE UNITS

Code

Description

BSBCUS301A

Deliver and monitor a service to customers

BSBINN301A

Promote innovation in a team environment

BSBITU203A

Communicate electronically

BSBFLM306C

Provide workplace information and resourcing plans

BSBFLM309C

Support continuous improvement systems and processes

BSBFLM311C

Support a workplace learning environment

BSBMGT404A

Lead and facilitate off-site staff

BSBPMG510A

Manage projects

BSBRSK401A

Identify risk and apply risk management processes

Delivery Methods

  • Classroom - Classes are set with calendar and also rolling intake
  • Workplace or School - Trainer delivers on site with client
  • Distance Learning - All workbooks sent to client
  • Blended Learning - Periodic Workshops and Distance Learning
  • RPL - Recognised Prior Learning click here for more information

For further customisation, or more information, please contact one of our course advisors on 1800 22 99 33.

Enrolment Form

Fill out your enrolment form Online or Download an Enrolment Pack.

Contact Information

For further information contact one of our course advisors on 1800 22 99 33, or click here.