Certificate IV in Business Frontline Management
BSB40807

Certificate IV in Business Frontline Management

The Certificate IV in Business Frontline Management is a nationally recognised qualification for people interested in enhancing their career prospects by developing professional and business management skills. It is the logical progression from the Certificate III in Business (Frontline Management).

Many organisations have recognised that effective workplace leadership, with a team based approach is critical to future success and sustainability. There is a move away from the traditional skills of one person controlling, directing and maintaining discipline, to a more team-based approach of coaching, facilitating and developing individuals.

The Certificate IV in Business Frontline Management is designed to give you the knowledge and understanding to implement a broad range of practices and techniques within customer relations, managerial and supervisory roles, within a professional or business environment.

This qualification is ideal for those wishing to take on the challenge of a team leader, and focuses on the development of people skills, strategic skills and entrepreneurship.
Certificate IV in Business Frontline Management brings the fundamentals of management to the workplace, thereby increasing its productivity and effectiveness.

How Will You Benefit

The Certificate IV in Business Frontline Management will focus upon:

  • Customer Service Strategies
  • Leadership and Communication Skills
  • Effective Teamwork and Networking
  • Business Documentation, Resources and Financial Activity
  • Presentation Skills
  • Project Management Skills
  • Time Management Skills
  • Risk Management Processes
  • Occupational Health and Safety Awareness

Click here for a full course summary or contact one of our course advisors on 1800 22 99 33

Career Prospects

Careers may vary across different industry sectors, however possible job roles on completion of the Certificate IV in Business Frontline Management include office manager, coordinator, leading hand, supervisor, team leader.

Course Materials Included

No Pre-requisites

Course Units to Complete

10 units - 4 core unit plus 6 elective units
Click here to download full course outline

CORE UNITS - compulsory

Code

Description

BSBMGT401A

Show leadership in the workplace

BSBMGT402A

Implement operational plan

BSBOHS407A

Monitor a safe workplace

BSBWOR402A

Promote team effectiveness

 

 

ELECTIVE UNITS

Code

Description

BSBCUS401A

Coordinate implementation of customer service strategies

BSBCUS402A

Address customer needs

BSBCUS403A

Implement customer service standards

BSBFIA402A

Report on financial activity

BSBADM409A

Coordinate business resources

BSBINM401A

Implement workplace information system

BSBINN301A

Promote innovation in a team environment

BSBCMM401A

Make a presentation

BSBITS401A

Maintain business technology

BSBMGT403A

Implement continuous improvement

BSBMGT404A

Lead and facilitate off-site staff

BSBMKG413A

Promote products and services

BSBPMG510A

Manage projects

BSBREL401A

Establish networks

BSBRES401A

Analyse and present research information

BSBRSK401A

Identify risk and apply risk management processes

BSBWOR401A

Establish effective workplace relationships
BSBWOR404A Develop work priorities

BSBWOR404A

Develop work priorities

BSBWRT401A

Write complex documents

Delivery Methods

  • Classroom - Classes are set with calendar and also rolling intake
  • Workplace or School - Trainer delivers on site with client
  • Distance Learning - All workbooks sent to client
  • Blended Learning - Periodic Workshops and Distance Learning
  • RPL - Recognised Prior Learning click here for more information

For further customisation, or more information, please contact one of our course advisors on 1800 22 99 33.

Enrolment Form

Fill out your enrolment form Online or Download an Enrolment Pack.

Contact Information

For further information contact one of our course advisors on 1800 22 99 33, or click here.