Certificate II in Information Technology
ICA20105

Certificate II in Information Technology

The Certificate II in Information Technology provides further foundation skills for those who are entering various areas of the information technology industry. As a progression from Certificate I in Information Technology, it covers the basic setting up and use of computing equipment and a range of applications software selected from word processing, spreadsheet, database, business graphics and illustrative graphics.

This qualification provides fundamental skills and knowledge for you to confidently operate computer equipment and computing packages. It incorporates tasks such as connecting various hardware and software applications, and running standard diagnostic tests while working in an IT environment.

It is possible to achieve the Certificate II in Information Technology during the final years of secondary school education subject to the demonstration of competency to a standard expected in the workplace.

How Will You Benefit

The Certificate II in Information Technology will focus upon:

  • Workplace Skills, Practices and Techniques
  • Operating and maintaining computer hardware and software
  • Detect and Protect
  • Troubleshooting
  • Customer Service Skills
  • Communication skills and techniques
  • Basic Multimedia Skills
  • Team Dynamics
  • Occupational health and safety awareness
  • Basic Project management skills
  • Basic Time management skills

Click here for a full course summary or contact one of our course advisors on 1800 22 99 33

Career Prospects

This qualification provides foundation general computing and employment skills that enable participation in an information technology environment in any industry. On completion of the Certificate II in Information Technology enable an individual to undertake roles such as office assistant or to work in records management at a junior level.

Course Materials Included

No Pre-requisites

Course Units to Complete

14 units – 8 core units plus 6 elective units.
Click here to download full course outline

CORE UNITS - compulsory

Code

Description

BSBCMN106A

Follow workplace safety procedures

ICAD2012B

Design organisational documents using computing packages

ICAU2005B

Operate computer hardware

ICAU2006B

Operate computing packages

ICAU2013B

Integrate commercial computing packages

ICAU2231B

Use computer operating system

ICAW2001B

Work effectively in an IT environment

ICAW2002B

Communicate in the workplace
   

ELECTIVE UNITS - additional selections available

Code

Description

ICAD2003B

Receive and process oral and written communication

ICAD3218B

Create user documentation

ICAI2015B

Install software applications

ICAI3021B

Connect internal hardware components

ICAS2008B

Maintain inventories for equipment, software and documentation

ICAS2009B

Interact with clients

ICAS2010B

Apply problem solving techniques to routine malfunctions

ICAS2014B

Connect hardware peripherals

ICAS2016B

Record client support requirements

ICAS2017B

Maintain system integrity

ICAS2243B

Detect and protect from spam and destructive software

ICAS2248A

Protect and secure information assets

ICAS3034B

Determine and action network problems

ICAS3115B

Maintain equipment and software in working order

ICAS3121B

Administer network peripherals

ICAS3234B

Care for computer hardware

ICAT3025B

Run standard diagnostic tests

ICAU2007B

Maintain equipment and consumables

ICAU3004B

Apply occupational health and safety procedures

ICAU3019B

Migrate to new technology

ICAW2011B

Work individually or as a team member to achieve organisational goals

ICPKN315B

Apply knowledge and requirements of the multimedia sector

ICPMM32B

Capture a digital image

ICPMM263B

Access and use the internet

Delivery Methods

  • Classroom - Classes are set with calendar and also rolling intake
  • Workplace or School - Trainer delivers on site with client
  • Distance Learning - All workbooks sent to client
  • Blended Learning - Periodic Workshops and Distance Learning
  • RPL - Recognised Prior Learning click here for more information

For further customisation, or more information, please contact one of our course advisors on 1800 22 99 33.

Enrolment Form

Fill out your enrolment form Online or Download an Enrolment Pack.

Contact Information

For further information contact one of our course advisors on 1800 22 99 33, or click here.