Certificate III in Information Technology
ICA30105

Certificate III in Information Technology

The Certificate III in Information Technology provides knowledge, technical skills and theories used in computer software applications, operating systems, hardware and administration areas within many business and Information Technology networks.

This qualification provides a natural progressive pathway from Certificate II in Information Technology and gives a good grounding and allows for electives that will lead on to higher levels of specialisation. It has 3 specialist streams leading to higher study options and IT workplace roles:

Applications Stream provides skills in advanced use of applications and could provide basic application software support within an organisation. This stream may provide for a natural progression into the Certificate IV in Information Technology or Certificate IV in Information Technology (Multimedia).

Network Administration Stream develops skills in the administration and maintenance of the user environment for a computer network. Graduates could work as a network administrator within an organisation. This stream may provide for a natural progression into the Certificate IV in Information Technology or Certificate IV in Information Technology (Websites).

Support Stream provides skills in basic use of a range of technologies to provide first level diagnostic support to people using ICT. This stream may provide for a natural progression into the Certificate IV in Information Technology or Certificate IV in Information Technology (Websites) or Certificate IV in Information Technology (Support).

How Will You Benefit

The Certificate III in Information Technology will focus upon:

  • Selecting, installing and using computer software and hardware
  • Interpretation of technical specifications and system requirements
  • Troubleshooting
  • Research, Assess and Recording information
  • Organisational Issues, Processes and Implementation
  • Management Skills and Techniques
  • Client Communication and problem solving
  • Communication skills and techniques
  • Occupational health and safety awareness
  • Project management skills
  • Time management skills

Click here for a full course summary or contact one of our course advisors on 1800 22 99 33

Career Prospects

Careers may vary according to the specialist core stream chosen, however possible job roles on completion of the Certificate III in Information Technology include Call Centre Support Representative, Client Support Officer, Computer Operator, Customer Liaison, Customer Service Representative, Help Desk Officer, Help Desk Technician, ICT Operations Support, ICT User Support, IT Technician, Maintenance Technician, PC Support, PC Support Specialist, Sales Support Technician, Support Technician, Technical Support, and User Support Specialist.

Course Materials Included

Pre-requisites

We suggest that you complete the ICA20105 Certificate II in Information Technology before undertaking this qualification, which will provide you with the basic fundamentals of ICT knowledge and skills required for all the qualifications at Certificate III in Information Technology and above. The 9 core competencies found in the Certificate I and II in Information Technology are a pre-requisite of the Certificate III in Information Technology.
Alternatively, these 9 core competencies may be incorporated free of charge into the certificate of your choice.

There are also a number of units within the Certificate III in Information Technology that have pre-requisites.

For more information call our course advisors on 1800 22 99 33.

Course Units to Complete

14-16 units - 6 core units plus specialist core stream units (4 units for Applications; or 6 units for Network Administration; 5 units for Support) plus 4 elective units.

** Indicates individual units that have pre-requisites.
Click here to download full course outline

CORE UNITS - compulsory

Code

Description

ICAD3218A

Create user documentation

ICAI3020A

Install and Optimise operating system software

ICAS3031A

Provide advice to clients

ICAS3234A

Care for computer hardware

ICAT3025A

Run standard diagnostic tests

ICAU3004A

Apply occupational health and safety procedure
   

SPECIALIST CORE STREAM UNITS - Application

Code

Description

ICAU3019A

Migrate to new technology

ICAU3028A

Customise packaged software applications for clients**

ICAU3126A

Use advanced features of computer applications

ICAI3110A

Implement system software changes**
   

SPECIALIST CORE STREAM UNITS– Network Administration

Code

Description

ICAI3101A

Install and manage network protocols

ICAS3024A

Provide basic system administration

ICAS3032A

Provide network systems administration**

ICAS3034A

Determine and action network problems**

ICAS3120A

Configure and administer a network operating system**

ICAS3121A

Administer network peripherals

 

SPECIALIST CORE STREAM UNITS - Support

Code

Description

ICAI3021A

Connect internal hardware components

ICAS3024A

Provide basic system administration

ICAS3115A

Maintain equipment and software in working order

ICAU3019A

Migrate to new technology

ICTCC330A

Manage customer relationship
   

ELECTIVE UNITS - additional selections available

Code

Description

ICAB3018A

Develop macros and templates for clients using standard products

ICAB4135A

Create a simple mark-up language document to specification

ICAB4169A

Use development software and IT tools to build a basic website

ICAB4225A

Automate processes

ICAD4190A

Maintain information standards

ICAD4217A

Create technical documentation

ICAI3021A

Connect internal hardware components

ICAI3110A

Implement system software changes

ICAI4029A

Install network hardware to a network

ICAI4030A

Install software to networked computers

ICAI4097A

Install and configure a network

ICAS4108A

Complete database back-up recovery

ICAS4127A

Support system software

ICAS4134A

Provide first-level remote held desk support

ICAS4191A

Maintain website performance

ICAS4201A

Transfer content to a website using commercial packages

ICAT4185A

Create a website testing procedure

ICAU4207A

Apply web authoring tool to convert client data for websites

Delivery Methods

  • Classroom - Classes are set with calendar and also rolling intake
  • Workplace or School - Trainer delivers on site with client
  • Distance Learning - All workbooks sent to client
  • Blended Learning - Periodic Workshops and Distance Learning
  • RPL - Recognised Prior Learning click here for more information

For further customisation, or more information, please contact one of our course advisors on 1800 22 99 33.

Enrolment Form

Fill out your enrolment form Online or Download an Enrolment Pack.

Contact Information

For further information contact one of our course advisors on 1800 22 99 33, or click here.