Certificate IV in Information Technology (Support)
ICA40205

Certificate IV in Information Techonology

The Certificate IV in Information Technology (Support) provides the skills and knowledge for an individual to be competent in a variety of information technology support roles including database administration. The qualification has a strong ICT base of 12 common core units with the potential for inclusion of a range of broader support, help desk and database units to suit particular needs.
It has 2 specialist streams with direct relevance to workplace roles.
Database Administration Stream This stream develops skills in the administration of commercial database systems and could provide database support to an organisation. This stream provides logical entry into the Diploma of Information Technology (Database Design and Development).
Help Desk Stream A person selecting this stream would acquire skills and knowledge to undertake technical, client or product support and help desk activities that require a level of ICT technical expertise. The stream develops skills in defining, diagnosing and rectifying user’s needs and problems related to the use of hardware and software and with selection of network oriented electives could support a networked environment.  It is a logical pathway from the Certificate III in Information Technology - Support stream and may provide logical entry into the Diploma of Information Technology (Systems Administration).

How Will You Benefit

The Certificate IV in Information Technology (Support) will focus upon a number of areas including:

  • Client Communication, Instruction and problem solving
  • Computer Network Security
  • Communication skills and techniques
  • Analysis, Evaluation and Presentation of Information
  • Team Dynamics and Leadership Skills in an IT Environment
  • System Methodology Development
  • Troubleshooting
  • Project management skills
  • Time management skills

Click here for a full course summary or contact one of our course advisors on 1800 22 99 33

Career Prospects

Careers may vary, however possible job roles on completion of the Certificate IV in Information Technology (Support) include Computer Technician, Customer Support, Customer Support Professional, Data Administrator, Database Administration Associate, Database Administrator, Help Desk, Help Desk Analyst, Help Desk Specialist, ICT Support & System Service Engineer, Information Centre Specialist, Information Systems Administrator, Information Systems Operator, Network Support Technician, PC Network Engineer, PC Support, PC Support Technician, PC Systems Coordinator, Product Support Engineer, Systems Administrator, Systems Engineer, Systems Support, Technical Support, Technical Support Engineer, Technical Support Representative, Technical Support Specialist, Technical Writer, User Support Technician.

Course Materials Included

Pre-requisites

We suggest that you complete the ICA20105 Certificate III in Information Technology before undertaking this qualification, which will provide you with the fundamentals of ICT knowledge and skills required for qualifications at Certificate III in Information Technology and above. The 9 core competencies found within the Certificate I and II in Information Technology are a pre-requisite of the Certificate III in Information Technology. Alternatively, these 9 core competencies may be incorporated free of charge into the certificate of your choice.

There are also a number of units within the Certificate IV in Information Technology (Support) that have pre-requisites.

For more information call our course advisors on 1800 22 99 33.

Course Units to Complete

22 units - 12 core unit plus 6 specialist core stream units plus 4 elective units.

** Indicates individual units that have pre-requisites.
Click here to download full course outline

CORE UNITS - compulsory

Code

Description

BSBCMN304A

Contribute to personal skill development and learning

ICAA4041A

Determine and confirm client business expectations and needs

ICAB4225A

Automate processes

ICAD4043A

Develop and present a feasibility report

ICAD4217A

Create technical documentation

ICAS4022A

Determine and action client computing problems

ICAS4106A

Action and complete change requests

ICAS4113A

Identify and resolve common database performance problems

ICAS4114A

Implement maintenance procedures**

ICAT4221A

Locate equipment, system and software faults

ICAW4214A

Maintain ethical conduct

PSPPM402B

Manage simple projects
   

SPECIALIST CORE STREAM UNITS –
Database Administration

Code

Description

ICAB4060A

Identify physical database requirements**

ICAB4136A

Use structured query language to create database structures and manipulate data**

ICAS4107A

Manage resolution of system faults on a live system**

ICAS4108A

Complete database back-up and recovery**

ICAS4125A

Monitor and administer a database**

ICAB4170A

Build a database
   

SPECIALIST CORE STREAM UNITS – Help Desk

Code

Description

ICAS4023A

Provide one-to-one instruction

ICAS4033A

Assist with policy development for client support procedures

ICAS4109A

Evaluate system status**

ICAS4134A

Provide first-level remote help desk support

ICAW4027A

Relate to clients on a business level

ICTCC121A

Use an enterprise information system

Delivery Methods

  • Classroom - Classes are set with calendar and also rolling intake
  • Workplace or School - Trainer delivers on site with client
  • Distance Learning - All workbooks sent to client
  • Blended Learning - Periodic Workshops and Distance Learning
  • RPL - Recognised Prior Learning click here for more information

For further customisation, or more information, please contact one of our course advisors on 1800 22 99 33.

Enrolment Form

Fill out your enrolment form Online or Download an Enrolment Pack.

Contact Information

For further information contact one of our course advisors on 1800 22 99 33, or click here.